Unified Communications
Imagine having a business communication system that accelerates business processes and provides a flexible, scalable solution for employees. Unified Communications enables customers to experience greater productivity through the convergence of communication channels and business processes by using a combination of technologies, devices and services. Communications tools like presence, status, mobility, collaboration, video and voice conferencing, and messaging can all be utilized.
NEC’s Unified Communications strategy includes:
- UC for Business, a single server solution perfect for SMBs
- UC for Enterprise for the larger enterprise that requires more flexibility
- Mobility (MC550)
- Desktop Client (UC700)
- Agent (UC700)
- Unified Messaging (UM8500)
- Attendant (UA5200)
- Contact Center (CCDesign)
- Emergency On-Site Notification (UCE E-OSN)
- Management (MA4000)
- Application Platform (OW5000)
- Collaboration
UC For Business
NEC’s UC for Business (UCB) is a perfect unified communications (UC) solution for small to medium-sized businesses. This single server solution is designed to optimize communications through the convergence of communication channels and business processes. It enables businesses to collaborate more effectively across the enterprise and helps to improve overall productivity.
- Single server environment enables simplified administration.
- Rich Presence provides valuable information on people’s whereabouts and availability.
- Desktop telephony and Microsoft® Office Outlook® integration simplifies call handling and enables users to manage all their communications from their desktop.
- Sophisticated contact center and operator functionality addresses the unique requirements of these important customer touch points.
- Third-party integration allows organizations to connect UCB with other business applications easily and cost-effectively.
UCB means less IT infrastructure, less complexity and less drain on resources. With UC for Business, businesses can meet all of their users’ needs, implement an enterprise-wide unified communications solution and minimize total cost of ownership.
UC For Enterprise
Most employees experience communications overload on a daily basis. They send and receive messages from desktop phones, cellular phones, voicemail, email, instant messaging, faxes, voice and video conferencing and collaboration tools.
NEC’s UC for Enterprise (UCE) suite of applications ends communications overload by combining all of these communication tools and devices into one powerful, easy to manage solution. With UCE, information is centralized, messages are in one inbox, and real-time communications are easier to manage. Users dictate how and when they can be reached which makes them more efficient and productive.
This integrated suite of applications can be customized to meet the needs of the most complex environment. Some of the available options include:
- Mobility (MC550)
- Desktop Client (UC700)
- Agent (UC700)
- Unified Messaging (UM8500)
- Attendant (UA5200)
- Contact Center (CCDesign)
- Emergency On-Site Notification (UCE E-OSN)
- Management (MA4000)
- Application Platform (OW5000)
- Collaboration
UC For Enterprise Mobility (MC550)
As an integral part of the UC for Enterprise (UCE) suite, NEC’s UCE Mobility (UNIVERGE MC550) solution allows employees to be reached anytime, anywhere with a single phone number and voice mailbox. Once activated, UCE Mobility provides:
- Single number reach - rings all phones simultaneously according to preset contact rules; users can determine how and when they want to be reached
- Single voicemail box – unanswered calls are directed to the user’s business voicemail account; no need to check multiple voice mailboxes
- Enhanced mobile presence - enables users to determine the real-time status and availability of other UCE users instantly via their desktop client on their PC or Smartphone
- Intuitive interfaces – allows users to easily set contact rules through their PC and change status via PC or web-browser on a Smartphone
- Enterprise dialing via Smartphone – enables station-to-station and external dialing through the enterprise switch; allows 4 or 5 digit extension dialing for quick access to colleagues
- Improved efficiency and productivity- streamlines communications and information delivery by handling calls more promptly from any location
- Increased customer satisfaction - provides customers a single number that can be used to reach their contact on the first try which positively impacts customer service dramatically
With UCE Mobility, businesses become more efficient, responsive, collaborative and productive.
UC For Enterprise Desktop Client (UC700)
With the UC for Enterprise Desktop Client (UNIVERGE UC700), a part of NEC’s UC for Enterprise solution, you have the tools you need to effectively manage communication and information overload. It combines mobility, rich presence, communication history, instant messaging, call control, voice, video conferencing and collaboration into one powerful, easy to manage solution.
As an important part of NEC’s UNIVERGE360 approach to role-based communication, it provides you with the power to unify your business communications and tailor them to fit your needs.
The UC for Enterprise Desktop Client gives you the option of using it as a standalone application or integrated with your Microsoft Office Outlook. No Matter which option you choose, it enables you to manage your communications through a consolidated intuitive user interface – it makes changing your presence status, adding a personal contact, initiating a conference, viewing another’s status and calling contacts in your corporate directory quick and easy.
Additionally, the UC for Enterprise Desktop Client offers:
- Click-to-Dial and clipboard dialer
- Presence-based routing
- Communication history information
- Address book for contacts
- Caller ID display
- Voice, video and web conferencing
- Whiteboarding, desktop sharing, and screen capture
- Screen pops for incoming messages
UCE Agent
UC for Enterprise Agent is the next-generation of desktop applications that unifies call center functionality and unified communication capabilities into one easy to use client. UCE Agent’s intuitive interface brings information, not previously available, directly to the desktop.
By providing agents easy access to information such as the splits in which they are working, the amount of calls in queue, the longest waiting call duration and the Presence of everyone in the organization, it enables the entire contact center to be more efficient, responsive, collaborative and productive.
With UCE agent, businesses gain:
- UC-enabled desktop application for ACD agents
- Dynamic agent login capabilities
- ACD specific information to agents
- Presence information at a glance
- Individualized contact rules
- Personalized status information
- Access to all UCE Desktop Client features
- Intuitive call control and conference management
UC for Enterprise Agent also improves a business’s communications effectiveness and facilitates quicker decision making. As a result, business expenses are reduced and both productivity and customer service are improved. It is a powerful tool for agents and assists them in getting things done as quickly as their customers and business demands.
UCE Unified Messaging (UM8500)
Unified Messaging with a Visible Difference
UC for Enterprise Unified Messaging (UNIVERGE UM8500) is a feature rich, next-generation messaging platform designed to meet the communications needs of small- to enterprise-size organizations by delivering unified messaging within a Microsoft® Exchange environment. UC for Enterprise (UCE) Unified Messaging is an integral part of the UC for Enterprise portfolio which supports NEC's UNIVERGE®360 approach.
Designed to maximize value while controlling operational costs, UCE Unified Messaging is a unified messaging platform that delivers superior performance and offers powerful productivity enhancing features such as single mailbox management for all types of messages allowing users to retrieve messages from personal computers and mobile handsets.
UC for Enterprise Unified Messaging offers:
- A full-featured Unified Messaging and Automated Attendant system
- Find Me/Follow Me (FMFM) and ViewCall for desktop call control
- Seamless integration with the UCE suite of applications as well as a variety of email applications and mobile devices
- Enterprise scalability and investment protection
- Optional Octel and Centigram telephone user interface emulation for legacy voice mail platforms
- Multiple levels of Redundancy
- Versatile message storage
For existing NEAXMail AD-64 Unified Messaging customers, NEC has developed an easy way to migrate existing data into the more robust, full-featured UCE Unified Messaging solution with advanced business productivity applications.
Whether a business is an existing customer or one that is new to NEC, they can always be confident in the knowledge that they have the latest communications technology and applications. Because this solution is one of NEC’s global offerings, development for UCE Unified Messaging will continue for years to come.
UC For Enterprise Attendant (UA5200)
First impressions count, so it is crucial that attendants have access to the most advanced communications tools.
The UC for Enterprise (UCE) Attendant (UNIVERGE UA5200) can provide your organization with the latest technology in call-processing capabilities and productivity enhancing applications. As part of NEC's UNIVERGE360 approach, it enables greater productivity through convergence of communications & business processes.
The UCE Attendant ensures that your attendants have instant access to vital information. With the addition of specialized, industry-tailored Attendant features, you can be assured your attendants will have the communication tools that they need.
- UCE Attendant for Business
- UCE Attendant for Healthcare
- UCE Attendant for Hospitality
Because this console supports open industry standards and offers user-configurable displays, it can be customized for each user – so when attendants use the UC for Enterprise Attendant, their productivity improves and excellent customer service results.
CCDesign
CCDesign® is NEC’s suite of products and services that addresses the development of quality responsiveness and fulfillment within the contact center. These products are geared to provide contact centers with a framework that closely corresponds to the way organizations build proficiency.
Maintaining consistent functionality for both customers and agents, even across diverse mediums, is imperative. Customers can and should expect prompt response, quality of information and action, personalized service and effective fulfillment, regardless of the technology involved. Choice with consistency is a key element of NEC’s contact center applications.
NEC’s overall objective is to help contact centers achieve and exceed their business goals. This objective is achieved by providing customers with communication technologies that offer broader functionality, a wider range of flexible choices and an open migration path to new technologies.
Contact centers utilizing CCDesign applications can realize:
- Improved response time
- Reduced abandon rates
- Improved productivity and efficiency
- Lower operating costs
- Increased revenues
- Increased customer satisfaction
CCDesign provides fully modular functionality and scalability for customers. Each module, priced separately, allows customers to add capacity and/or functionality to meet their specific needs. Advantages of the solution are scalability over a wide range of line sizes and the ability to provide a reliable product with an ample feature set for an attractive price point. Thus, customers may purchase the product for small call center needs and scale up as the organization grows. Similarly, customers may purchase basic functionality and add capabilities as their needs evolve.
- Contact Routing products, CallCenterWorX and ContactWorX, are geared toward establishing flexible, accurate contact direction based on the customer’s business rules and other input.
- Management Information System (MIS) products, CallCenterWorX MIS and Global Navigator, gather and analyze real-time and historical statistical data.
- Geographic Distribution and Networking products, Network ACD and Agent Anywhere, are designed to create a network of contact center systems or to define a single contact center system across a network of PBX systems. It also includes products that enable single agents and small groups of agents to work remotely from the contact center.
- Ancillary Applications, under the heading of QueWorX, enhance contact center productivity and customer service. Computer Telephony Integration adds third-party call control that enables advanced contact center applications such as screen pops, advanced routing and customer callback.
UC For Enterprise Emergency On-Site Notification
To keep people safe and secure during an emergency, it is important for businesses to have a 911 system that can accurately pinpoint a caller’s location and direct appropriate emergency response resources to the scene.
With UC for Enterprise Emergency On-Site Notification (UCE E-OSN) for the UNIVERGE SV8300 and SV8500 Communications Servers, businesses will have the tools necessary to protect their most valuable asset – their people. UCE E-OSN pinpoints a 911 caller’s location and passes that information along to the Public Safety Answering Point (PSAP). This reliable, automatic transfer of information helps businesses provide vital, lifesaving information to the 911 public safety network while notifying the appropriate on-site personnel that an emergency call is in progress; resulting in an immediate and accurate response.
UCE E-OSN enables superior management of 911 calls by:
- Pinpointing the exact location of 911 callers
- Notifying on-site staff in real-time
- Speeding on-site response through real-time monitoring of 911 calls
- Working with UCE Manager’s Emergency Location Management feature to administer the Automatic Location Information (ALI) database
- Tracking VoIP calls throughout an enterprise network
- Meeting E911 compliance legislation
With UCE E-OSN, businesses can be sure that first responders and their on-site personnel are well informed as to the location of the emergency and what type it is so that they can determine the appropriate actions to take to ensure the safety of everyone.
UC For Enterprise Manager (MA4000)
NEC’s UC for Enterprise Manager (UNIVERGE MA4000) is a centralized web based management system for communications servers. It seamlessly supports and manages the day-to-day tasks of all NEC’s UNIVERGE Communication Servers – including those in the SV8000 series as well as NEC’s SV7000, NEAX®2400 IPX and 2000 IPS systems.
With virtually no daily administrator interaction required, the UC for Enterprise (UCE) Manager simultaneously manages all communications servers while offering:
- Web Browser Operation
- Email and Client Alarm Notification
- LDAP Authentication and Auto Provisioning Service
- Windows Authentication
- Flexible Access Levels (Roles)
- An Application Program Interface (API & SDK)
- Security
- HTTPS Support
- Audit Trail Logging
- Customizable Portals
- A Command Line Interface
- Integration with OpenWorX
- Centralized Authentication Service (NEC CAS)
- System Health Monitoring
- Schedulable Range Programming
- Centralized software license management
- Emergency Location Management (NENA)
The UCE Manager has removed the mystery from communication server administration. Its user-friendly interface means very little training is required for an administrator starting out with this management system. Powerful tools like Range Programming can perform large tasks, such as adding new stations, changing station programming or numbering, and moving, swapping or deleting stations – and the UCE Manager completes these jobs over 12 times faster than with traditional methods. Another feature, the LDAP auto-provisioning system, uses advanced, granular LDAP integration, data filters and provisioning templates to provide standardized integration to an administrator's existing network provisioning system.
NEC’s UC for Enterprise Manager provides a true single point of entry and will greatly reduce the amount of time and effort necessary to maintain an enterprise network.
UC For Enterprise Application Platform (OW5000)
This UC for Enterprise Application Platform (UNIVERGE OW5000) fuses communications tools like presence, status, unified messaging, instant messaging, mobility, collaboration and voice/video conferencing into one comprehensive, customizable unified communications solution – UC for Enterprise (UCE).
This application platform is key to NEC’s larger strategy of UNIVERGE®360 role-based communications approach to providing industry-focused business solutions that meet the specific needs of healthcare providers, higher education institutions, government organizations and the hospitality industry.
The UCE Application Platform provides:
- Productivity Enhancing Presence
See coworkers’ availability, status and preferred contact device. Knowing which users are available and having instant access to them can improve your organization’s productivity. - A Corporate Directory for Quick, Easy Access to Colleagues
Users can access a corporate-wide directory on their telephone displays. The directory is easily searchable, and changes to its database are immediately available to users. - Communication Logs to Ensure Call Information Availability
All incoming and outgoing calls and instant messages are tracked using communication logs – whether those calls are answered or missed. You will always know who tried to communicate with you and when.
An Industry-Standard Platform Simplifies Development and Interoperability
NEC’s commitment to industry standards is a key component of our focus on developing long-term customer relationships. We strongly believe in protecting your investment by actively promoting application interoperability.
UCE Collaboration
Every organization is faced with the challenge of improving productivity while reducing costs. UC for Enterprise (UCE) Collaboration offers an ideal way to empower employees and contribute to the bottom line.
NEC’s UCE Collaboration is a secure premises-based conferencing solution for the enterprise. It encourages collaboration and lowers travel expenses by providing users the means to work together securely via conference.
Because all of the equipment used for the UCE Collaboration solution resides on your network, it offers improved security. You can keep full control of security measures to ensure that no confidential information is transmitted outside the WAN during a conference. Hosting and attending conferences on your own network also helps you keep an eye on security while eliminating monthly subscription conference fees.
Since no additional software installation is required on the desktop, UCE Collaboration is compatible with standard video cameras as well as most major browsers and platforms. It also supports a large number of seats for voice and video conferences. You have the flexibility to conduct both company-wide employee meetings and one-on-one customer support sessions in real time.
UCE Collaboration can be integrated with the NEC UC700 Client to form a complete, customized unified communications solution. Seamless integration with the UC700 enables users to take advantage of presence information to instantly determine if and when others are available to meet. Users can then quickly and easily launch multimedia presentations or video conferences from the UC700.
UCE Collaboration can be purchased as a standalone audio/video conferencing solution with the same features and functionality as NEC’s Hosted Collaboration Service option. Both versions feature the same robust feature set; its level of integration is your organization’s choice.
