Customers with a knowledgeable staff have fewer problems. Our relationship with the customer doesn't stop once a system is installed. Access Communications, with help from our professional training partners, will train your staff on how to use the system at the time of installation.
- Access Communications Training promotes quality implementation.
- Telephone etiquette.
- Live class room with your database prior to cutover of your system.
- Separate console training one-on-one.
- Separate contact center training with one-on-one for supervisors & agents.
- Advanced reporting training for contact center managers one-on-one.
- Involves all employees and managers.
- Train on new user commands.
- Maximum size of classrooms is 15 users per class.
- Customer designed custom training of deptartment.
- First Day of in service support answer any question, make or modify changes to system.
- Customer training material provided for each user and applications purchased.
- Help desk coverage analyze any issues, that may came about via the help line no# for employee assistance.
- TTY/TDD training customer tailored to the needs of each customer with custom TTY/TDD handouts.
- Eliminates service calls due to user errors.
- Training that covers all work shifts.
- Follow-up as needed.
- Offer on-line help tools.
