Access Communications Support Plans are designed to optimize the reliability and performance of your communications system. Our commitment is to provide you with the best service and support in the industry.
Support Plan: Total System Protection
- Priority queuing for service requests
- Guaranteed Emergency Response - 2 to 4 hours
- Guaranteed Non-Emergency Response - Next business day
- Remote Monitoring & Resolution
- Helpdesk Support
- Annual System Review - Preventive Maintenance
Plus
- VoIP Network Monitoring
- Carrier Interface Support
- Voice/Data Integration Support
- Training Support
- Discount rates on moves, adds and changes.
Remote Monitoring Upgrade
Extend Access Communications Remote Monitoring Service to YOUR ENTIRE DATA NETWORK!! Enjoy the convenience and piece of mind of going to ONE COMPANY to ensure that any anomalies, anywhere throughout your system are quickly identified and resolved. Contact your Access Communications representative for more details and pricing.
Support Plan: Standard Protection
- Priority queue for service requests
- Emergency Response - 4 hours
- Non-Emergency Response - Next business day
- Remote Monitoring & Resolution
- Helpdesk Support
- Annual System Review - Preventive Maintenance
Support Plan: Pay As You Go
Access Communications offers advanced purchase of blocks of technical labor hours
(Minimum of 10 hours)
- Blocks are purchased in advance
- Discounted labor rates
- All parts are billable
- All required Tier 3 manufacturer support is billable
