The "Specified Warranty Period" is (i) twelve (12) months for hardware, beginning on the in-service date for Access Communications installed hardware and (ii) ninety (90) days for software, beginning on the in-service date for Access Communications installed software.
If a product does not conform to the warranty above, end user shall notify Access Communications within the applicable warranty period, describing how the product failed to be in conformance. Access Communications will (i) repair or replace the nonconforming product, on a “best effort” basis, during normal business hours of 8:00 am to 5:00 pm, Monday through Friday, excluding Access Communications holidays.
The "Specified Warranty Period" is (i) one (1) year for parts & labor, beginning on the in-service date for Access Communications installed hardware. Software warranty is (ii) ninety (90) days, beginning on the in-service date for Access Communications installed software.
NOTE: Customers who also purchase the 3, 4 or 5 Warranty Maintenance Contract will get the standard 1 year warranty, which is parts and labor for each year purchased, and a Maintenance contract discount of 5% of the yearly total, with guaranteed non escalation in cost for the term of Contact selected.
Access Communications will repair or replace the nonconforming product, in accordance with ALL the maintenance contract benefits, including rapid response times and monitoring (If applicable), during the designated contract coverage hours.
Billing for these extended maintenance benefits are free of charge during the 1 year labor warranty period.
Access Communications can tailor a custom warranty policy for your organizations needs. These plans are offered at a lower cost, and can include any of the following:
Please contact us for more details.