Customers with a knowledgeable staff have fewer problems. Our relationship with the customer doesn't stop once a system is installed. Access Communications, with help from our professional training partners, will train your staff on how to use the system at the time of installation.

• Access Communications Training promotes quality implementation.
• Telephone etiquette.
• Live class room with your database prior to cutover of your system.
• Separate console training one-on-one.
• Separate contact center training with one-on-one for supervisors & agents.
• Advanced reporting training for contact center managers one-on-one.
• Involves all employees and managers.
• Train on new user commands.
• Maximum size of classrooms is 15 users per class.
• Customer designed custom training of deptartment.
• First Day of in service support answer any question, make or modify changes to system.
• Customer training material provided for each user and applications purchased.
• Help desk coverage analyze any issues, that may came about via the help line no# for employee assistance.
• TTY/TDD training customer tailored to the needs of each customer with custom TTY/TDD handouts.
• Eliminates service calls due to user errors.
• Training that covers all work shifts.
• Follow-up as needed.
• Offer on-line help tools.