Access Communications is an expert Siemens Maintenance provider. Our organization is one of the largest Siemens’s partners, with access to over 4,500 technicians and convergence engineers worldwide, including direct access to Siemens Engineering. Our clients get the best of both worlds by leveraging Access’s expertise and flexibility with Siemens’s back-end support.
Access's specialization in Siemens Maintenance and Support provides the resources to service and repair your entire network big or small, enabling you to focus on running your business. Access understands that communications systems are vital to the success of every business. We also know that mission critical communication solutions require a comprehensive portfolio of services and support to manage converged environments of all sizes.
Access maintenance services was created to provide the total protection you need to support maximum uptime and reliability of your Siemens system. Our commitment is to provide you with the best service and support in the industry.
Continuous, 7-day-a-week, 24-hour-a-day monitoring of your systems. Any alarm on your system is thoroughly checked by an engineer the moment it occurs, whenever it occurs.
With the information gathered via remote monitoring and diagnostics, the Access technician arrives on site with correct parts and ready to repair the problem the first time, minimizing return visits and downtime.
Annual on-site visits by a technician to perform a 17 point check on your Siemens systems, including replacements of cabinet filters, system error checks, environmental conditions, review of backup performance and reboot schedules. A final report with results and recommendations will be provided for your records.
Troubles that cannot be resolved remotely (e.g. a part is needed) are addressed within a 2-hour or 4-hour response for major troubles and next business day for minor troubles, utilizing our nationwide network of Siemens Certified technicians.
Call Access Communications during normal business hours and get the answers you need on products, features/functions and interoperability. Basic help line and application support services are included and are available as often as you need them.
You have access to Access’s Operations Center and Field Technicians, supported by tiers of product and service engineers, including Access’s direct access to Siemens Engineering.
Replacement parts and the labor to install them are included in your Access Support Agreement. Siemens products are supported by a national distribution system designed to provide the correct part in the shortest interval possible.
Access is committed to restoring basic phone service within 24 hours of notification. You’ll also receive priority queuing for a permanent replacement system.
Access will work with your carriers to ensure a seamless installation and continue support throughout the contract, including vendor meets. Your business needs will most likely change from time to time. For these reasons, Access will conduct an annual carrier audit to ensure that your organization has the correct quantity and appropriate type of network services.
If a customer is not completely satisfied at the end of the project training period, additional sessions will be scheduled free of charge. Ongoing training is an important aspect of high quality support. Employee promotions and turnover create the need for training. Access to training sessions is included with a Support Agreement.
Access not only commits to sourcing the finest technology solutions available in the industry, but also commits to providing our customers the right technology at all times. At any point during a lease term, the customer can return all equipment and replace it, with a Access provided technology solution that better serves the customer’s needs. Access will provide this obsolescence protection to customers that are leasing their current communications system with the Access Shield Plan and have a Support Agreement.
Access converged engineers will work closely with your IT staff throughout the installation and provide remote integrated VoIP network support and monitoring during the entire contract period. Access has extensive capabilities in the area of Data, Data Security and Networking. Access can leverage vast resources both internally and through our partner relationships including: