Access Communications believes in monitoring both the telephony equipment and the VoIP data network itself when requested by the customer. This means that the entire IP telephony infrastructure is monitored by multiple systems, ensuring that any anomalies, anywhere throughout the system are quickly identified and resolved.
In the event of any incident, the monitoring system automatically triggers audible and visual alerts as well as sending emails to technicians and key engineers to log and track the event.
The Operations Center also contains Access Communications' Help Desk. Locating the Help Desk within the Operations Center enables the Tier 2 technicians to have immediate access to all tools necessary to troubleshoot any problems as well as access to the manufacturer's Tier 3 & 4 technicians and engineers.
Access Communications technical team possesses extensive experience on a wide-range of multivendor equipment from leading data communications, IP Telephony, PBX and wireless equipment manufacturers, including:
Access Communications offers a comprehensive portfolio of product solutions and lifecycle services to assist in the planning, implementation and operation of data, voice and converged network environments. To deliver these services, we have developed a reliable and efficient service delivery infrastructure comprised of a 24x7x365 managed services center, with access to over 6000 onsite field presence personell and remote logistics centers throughout North America and in most major markets worldwide.
At the heart of our service delivery infrastructure is our Managed Services Center (MSC). Our MSC provides centralized remote problem diagnostic support, problem resolution and network monitoring and management 24 hours a day, 365 days a year. The center is staffed by highly-skilled technical support personnel who possess a significant amount of technical experience in the networking industry. In addition to having an intimate understanding of many types of networks, our team also has an extensive skill set in disciplines such as systems integration, managed services and technology outsourcing.
In addition to the staff located within our MSC, Access Communications maintains an extensive network of field engineers available 24x7x365 to deliver onsite support including implementation and break/fix repair activities. Our onsite field coverage network is comprised of thousands of experienced field engineers and extends throughout North America and into most major markets worldwide.
Access Communications maintains hundreds of remote logistics centers in major markets throughout the world to support our parts replacement and logistics management services. When a part is required, Access Communications will ship the appropriate replacement part to your location within your contracted timeframe.
At Access Communications, our service delivery infrastructure is comprehensive, seamless and customer-focused. We'll do whatever it takes to resolve your issues and keep your network operating at its best.
By delivering single point of contact solutions for international implementation and maintenance, Access Communications has helped a number of customers meet their global support requirements.
In addition to our extensive support capabilities within North America, Access Communications through it's Partner agreements maintains an international partner network to provide a comprehensive services portfolio for customers requiring reliable, dependable and cost-effective international support capabilities. Through our network, we offer a comprehensive portfolio of services, including:
Our primary international partner is based near Wokingham, Berkshire, England, just outside of London, is in one of the premier business locations in the UK. Its management and personnel have many years experience in providing the technical services to the Telecommunications and IP reseller channel, along with technology manufacturers and Service Providers. In October 2006 the UK operation was awarded ISO 9001 accreditation.
In addition to this partnership, the Access Communications partner network currently has Authorized Service Partners in excess of 60 countries across the globe enabling service delivery 24 hours per day, 365 days per year, across 5 continents with over 6000 factory Trained personnel.