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Vendor Management

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Access Communications provides complete Siemens System Monitoring by providing the following to our customers:

  • Designed to capture, identify, and acknowledge problems on your systems.
  • Automatic dial-back into systems, performing commands on the discovery of the problem.
  • Proactive connectivity testing to ensure:
    • Access Communications can successfully connect to the customer's system.
    • Customer's system can successfully send a test alert back to our service center.
  • Recurring analysis to track trending and eliminate future problems.
  • Supply Fault reports to our customers.
  • Dispatch on-site customer engineer to correct any problems that may arise.
  • Always have the right parts when an Access Communications customer engineer on site

Access Communications offers a full range of service plans to help make sure that your communications systems function at optimal performance. We have developed a strategic approach to our maintenance support packages to meet the individual needs or our clients. This allows us to provide a traditional or customized plan that targets your specific business requirements as well as your budget.

Through proper maintenance and remote monitoring, we can identify and correct many issues before they become problems that affect your business. This assures that your company will have immediate access to highly qualified and trained personnel for prompt resolution.

Our support plans provide business-critical communications system continuity and incorporate the latest technology and troubleshooting techniques. These include proactive 24/7 system monitoring, access to our Technical Assistance Center (TAC) and Tier III Engineering support directly from the manufacturer.